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How to Fix Removal Issues

Shorui fully supports latest sandbox requirements. This allows you fully control access to your data. But sandbox doesn’t allow us execute code with admin privileges.

In normal cases files removal works seamlessly. But there are known situations that don’t permit to remove files because they require more privileges. For these situations you should manually fix the reason and press “Retry Removal” to complete it.



Locked Files

  1. Open info about locked file
  2. Uncheck the Locked check box

If file is located on network volume, check that you are logged in as owner of the file and have permission to perform steps above.



System Locked Files

  1. Open the Terminal
  2. Type the following command, followed by a single space (do not press enter yet)
sudo chflags noschg 
  1. Drag the locked file from the Finder to the Terminal window to complete its full path
  2. Press Enter to run the command, supplying your password when prompted

If file is located on network volume, follow the steps below:

  1. Check that you are logged in as owner of the file and have permissions to change locked flag
  2. Open the Terminal
  3. Type the following command, followed by a single space (do not press enter yet)
chflags noschg 
  1. Drag the locked file from the Finder to the Terminal window to complete its full path
  2. Press Enter to run the command, supplying your password when prompted


Read Only Access

  1. Open info about locked item
  2. Unlock Sharing & Permissions by pressing lock button
  3. Grant Read & Write privilege to your user. If your user isn’t in list, add it first
  4. If you want apply same permissions to all subfolders, press gear button and select “Apply to enclosed items…”
  5. Lock Sharing & Permissions by pressing lock button again

If folder is located on network volume, check that you are logged in as owner of the file and have permission to perform steps above.



No Trash

Simplest solution – allow to remove items permanently. However it’s better to fix the issue because this will allow you move files to trash in Finder.

  1. Open Finder
  2. Select trash parent folder (home folder for root volume and volume folder for any other volume)
  3. Show hidden files
  4. If you have items with name .Trash or .Trashes remove them
  5. Open Terminal
  6. Type “killall Finder” and press Enter
  7. Open Finder
  8. Remove any useless file on volume that had this issue to automatically recreate trash folder

Bad news that, on some macOS version, launched apps will be able to move to trash only after relaunching them.



Files Located on Network Volume

Items located on network volume can only be removed permanently. So you should allow Shorui to do it during removal.

If you have other issues (e.g locked by user or read only folder), firstly fix them and then retry removal.

If files permanent removal failed, please check that you are logged in to network volume as user that has permissions to remove selected items.



Files Located on Read Only Volume

Because volume mounted as read only, you can’t remove any file on it.

There are some common reasons of read only volume:

  1. File system of the storage is not fully supported. For example by default macOS can only read NTFS. To fix this issue, you should install a driver for NTFS
  2. Storage has write protected switch and it is on. To fix this issue simple change position of the switch
  3. Storage is mounted as read only. To fix this simple remount it with write ability
  4. Some storages doesn’t support write ability by design e.g CD


Feel free to contact us if instructions didn’t helped . We will do our best to help you.